How can we help you?
Find answers from frequently asked questions or contact our support team.
Account & Registration
4 questions available
Click the 'Register' button on the homepage, choose your role (Brand or KOL), and fill out the registration form. You can also sign up directly with your Google account. After registering, complete your profile to start using the platform.
Open Profile and choose a social account connector marked available. Other platforms continue through profile details and manual evidence.
Click 'Forgot Password' on the login page, enter your registered email, then check your inbox for the password reset link. The link is valid for 1 hour. If you use Google login, you can sign in directly without a password.
KOL tiers use follower data from active connectors and profile evidence, with team review available.
Campaigns
4 questions available
Brands can prepare briefs, approve pricing, pay by manual bank transfer, and upload evidence for Admin verification before activation.
Log in as a Brand, go to the 'Campaigns' menu, then click 'Create New Campaign'. Fill in the campaign details including brief, platform, target KOLs, and deadline. You can also use AI to help create an engaging brief. After submitting, Admin will review your campaign.
After being assigned to a campaign, open the campaign details from your dashboard. Upload your content (image/video) according to the provided brief. Admin will review your content - if approved, you can post immediately. If revisions are needed, you'll receive a notification with improvement details.
After your content is approved, your status changes to 'Approved to Post'. You need to post the content on the specified platform, then submit performance insights/screenshots. Our AI will extract metrics from the screenshot and validate data authenticity. After the campaign is completed, payment will be processed.
Payments
1 questions available
Campaign payments use manual transfer to Teamfluencer's Mandiri account. The Brand uploads evidence, an Admin verifies it, and KOL disbursement is also recorded manually.
AI & Credits
2 questions available
Gemini-backed TEAM-AI is available to eligible accounts. Open TEAM-AI after signing in; online credit purchases are not available.
TEAM-AI is active for eligible accounts, but online credit purchases are not available. Sign in to use the AI access already available to your account.