1. Standard schedule
- Category
- Profile and account
- Standard period
- While active; deletion/anonymisation target within 30 days after a valid request and active duties are resolved
- Reason
- Contract, security, request completion
- Category
- Campaigns, briefs, deliverables, licences
- Standard period
- 3 years after campaign completion
- Reason
- Service evidence, content rights, disputes, audit
- Category
- Invoices, payments, payouts, refunds, bookkeeping support
- Standard period
- 10 years in Indonesia
- Reason
- Tax and bookkeeping duties
- Category
- Security, access, device, and fraud logs
- Standard period
- 12 months unless linked to an incident
- Reason
- Security, investigation, abuse prevention
- Category
- Support tickets and communications
- Standard period
- 2 years after resolution
- Reason
- Service continuity and complaint handling
- Category
- Consent and legal acceptance
- Standard period
- 5 years after the relationship ends, or longer if needed for a claim
- Reason
- Consent and compliance evidence
- Category
- Encrypted backups
- Standard period
- Up to 35 days after active-system deletion
- Reason
- Disaster recovery and system integrity
- Category
- Anonymised AI usage events
- Standard period
- May be retained statistically after user identifiers are removed
- Reason
- Aggregate analytics and service improvement
- Category
- Connected Instagram or TikTok account data
- Standard period
- While connected; removed from active systems when the user disconnects, subject only to backup rotation and a documented legal or security hold
- Reason
- Operate the user-requested integration and honour withdrawal
- Category
- WhatsApp phone-verification challenge and delivery data
- Standard period
- Challenge data until expiry or verification; verification evidence while the account is active; non-content security events under the security-log period
- Reason
- Verify phone ownership, prevent abuse, and evidence consent
2. When a period starts
A period runs from the relevant event: account closure, campaign completion, transaction date, ticket resolution, or consent record. Where multiple rules apply, we use the necessary documented period.
3. Exceptions and legal holds
Held data has restricted access. The ordinary disposal schedule resumes when the reason ends.
- Dispute, chargeback, audit, fraud, or security investigation.
- Court, regulator, tax, or law-enforcement order.
- Protection of user or third-party rights and safety.
- Ongoing contract or content-licence duty.
4. Deletion and anonymisation
Data is removed from active systems or transformed so it cannot reasonably be linked to a person. Financial or campaign records that must remain may stay linked to a tombstone account without an active user profile.
Backups rotate through their cycle and are not restored to ordinary operations. If restored for recovery, deletion lists are reapplied.
5. Schedule review
The schedule is reviewed when products, vendors, contracts, or laws change. Questions may be sent to hello@teamfluencer.id.
Document history
- Current version
- 2.1 · 29 July 2026
- Material changes
- Clarified data, AI, retention, deletion, contract, and refund terms.